Efficiently working from home with VoIP

Posted March 2, 2022

The world of work has changed massively over the last few years, with both technological advancements and the onset of the Covid-19 pandemic propelling us to a position where work can be undertaken from anywhere. Running a successful business is challenging at the best of times, but the pandemic really accentuated those struggles.

Businesses all over the world were on the brink of collapse, and were forced to adopt a remote working team just to stand a chance at survival. Like we said, technological advancements were always going to make this possible – and they were always intended to become common practice – but what was anticipated to be a gradual transition taking place over years quite literally happened overnight.

Some made the transition as a temporary measure to ‘keep their heads above water,’ but they never anticipated that it would become common practice even after the worst days of the pandemic were over. Unfortunately, as is normally the case when something is rushed, difficulties have arisen that affect everyone concerned, all of which need to be overcome if remote working can remain our new standard practice and a viable option for success going forward.

 

Communication – The Lynchpin of Success

Defining communication as ‘the lynchpin of success’ may sound a little strong but we really don’t think it is. Communication allows you and your team to use your time productively – without it your entire business will struggle to run smoothly. Unfortunately, however, effective communication in a remote setting can be exceedingly difficult to achieve.

The first thought when someone mentions business communications is the telephone – of course, in the modern workplace there are many different ways to communicate, but most of the business that takes place around the globe on a daily basis is conducted on the phone. Its ability to allow for instantaneous and personal conversations with anyone in the world places it well above the abilities of email or message. We all know that some of the modern alternatives to the telephone are incredible – like Microsoft Teams and Zoom, for example – but for spontaneous, unplanned, communication the telephone is still the best approach.

Face to face meetings have become outdated for most organisations, thanks to remote working. Even in the tech dominated world we live in, the phone remains as the main link between you, your suppliers, and your customers, and the levels of collaboration, communication, and productivity your organisation can produce.

 

The Problems Telephony Brings When Remote Working

Telephony can cause real damage to the reputation of any business (and, in extension, the entire organisation) if it is not implemented and managed correctly.

The reputational consequences can be huge, because if calls are answered unprofessionally the communication with the client – or potential client – is already hampered (whether on a personal device or not). But you cannot blame your remote workers, because who answers their personal mobile in a professional way? It is the same when making outbound calls – again, it is hard to maintain professionalism when making important business calls from a number which is not recognised as the reputable company one. You could lose business too – if all the inbound calls are being directed to one single mobile device it is highly likely that some are going to be missed along the way. The client will likely not leave a voicemail – because, let’s face it, who leaves voicemails any more? Therefore, a missed or badly answered call could potentially be the end of that business forever.

Let’s take a look at a solution to these issues for those who have made the decision to continue remote working and not return to the office setting, or at least adopted a hybrid of the two. Flexibility is key to success going forward, and this can only be achieved with the help of Microsoft Teams.

 

VoIP and Microsoft Teams

VoIP and Microsoft Teams connectivity will simplify the quality of communication you can achieve in your work environment, all without the need for multiple applications and tools. We all know that Teams offers levels of communication, collaboration, and productivity that can rival any other app on the market – both in a remote or on-premise setting – but layering it with your Telephony on top is not only simple but also makes your workplace much easier to navigate efficiently.

In the following article we will explore VoIP in more detail and explain why you should choose VoIP in Teams as the solution to your communicative issues when working remotely.

 

 

Your Business IT Support Partner

Uptech is the leading IT support company in Kings Lynn and West Norfolk. We are passionate about the support we offer businesses like yours and also provide Enterprise-level tools, Cyber Security Solutions, and IT hardware to businesses in need of a helping hand. Established in 1994, Uptech offers High-end IT Services to Businesses with 5-200 staff, with multiple locations (including WFH), which enables them all to remain Connected. We have helped our clients to progress and improve their IT, and so become more profitable and productive. Contact us now to find out how we can help you.

 

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